Case Studies

Field Sales Attendance Tracking for Gold Fogg

In Consumer Product companies which are in the inception and growth phase, lot of investments are made in adding manpower. The ability to track the man power added on their daily compliance is very important in these phases. It also inculcates a company wide culture of compliance and discipline at the beginning itself. Gold Fogg was one such company which had utilised 1Channel to tack the attendance and daily compliance by its employees.

Approach

1Channel, our in-house mobile based field force automation solution, was the perfect fit for the client’s requirement. Built with a focus on process compliance monitoring and streamlining of field reporting, it improved the attendance tracking in the following manner:   

  • Remote training sessions were held all across the country to handhold the users till they are comfortable using the app
  • Successfully launched across the country and continue to provide support through multiple channels
  • SMS alerts were confirgured to alert the reporting managers on employees not marking their attendance on time
  • Custom built dashboards to access real time analytics

Outcome

1Channel successfully fulfilled the requirements of the client and helped the client gain complete visibility into the daily operations of all its employees. The key highlights were as follows:

  • Higher focus on compliance and discipline
  • Attendance being captured through the application is being used for payroll management
  • Highly positive feedback from the users with widespread acclaim for the intuitive workflow and UI
  • Actionable data being shared on a daily basis to all the stakeholders to quickly correct the course

Topics: Sales Force Automation