Client’s requirement was to have a professional managed employee rewards program which would be transparent and seamless. The program structure was designed in coordination with us. Employees had a points structure in place where they could earn points for various KPIs. A website was created where employees could view their performance and points and redeem rewards
Approach
The key activities in project execution involved:
- Creating a points structure to address all the major KPIs of the employees
- Integrating with client HR system for seamless transfer of data
- Having approval loops as checks and balances to ensure no leakage
- Having a vast and relevant reward catalogue which would appeal to the employees
- Giving a smooth and seamless redemption experience
Outcome
The program was successful in meeting its objective and the key highlights were as follows:
- A transparent points structure which ensured the employees knew the areas of improvement
- Improved performance and KPI achievement
- Higher retention due to the accrued points and redemption delights
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