Case Studies

Mystery Shopping Software for Jewelry Store Audits

Objective:

A leading mystery shopping agency in India used 1View to manage mystery shopping operations with the objective to provide best in class customer experience. The evaluation was done on the basis of following parameters:-

  • Hygiene maintenance in Store Interior & Exterior
Read More [fa icon="long-arrow-right"]

Mystery Shopping Software for Apparel Store Audits

Objective

A leading mystery shopping agency in India used 1view to manage mystery shopping operations for an Apparel & Lifestyle Retail Chain to evaluate the service quality, hygiene and uniformity of its products. It helped them to identify gaps with respect to consumer experience across different outlets. The mystery shopping activity was designed to assess the following key service parameters:

  • Store Exterior
Read More [fa icon="long-arrow-right"]

Inventory Audit Software for DTH Company Audits

Objective

A leading Mystery Shopping company in India used 1View to assess the inventory availability and status of key products of a DTH TV company to ensure that it was equipped to optimally meet the demand of its products. The evaluation was done on the basis of following key parameters:

  • Physical Inventory Available
Read More [fa icon="long-arrow-right"]

Field Sales Attendance Tracking for Gold Fogg

In Consumer Product companies which are in the inception and growth phase, lot of investments are made in adding manpower. The ability to track the man power added on their daily compliance is very important in these phases. It also inculcates a company wide culture of compliance and discipline at the beginning itself. Gold Fogg was one such company which had utilised 1Channel to tack the attendance and daily compliance by its employees.

Read More [fa icon="long-arrow-right"]

Mystery Shopping Software for Restaurant Audits

Objective

A leading mystery shopping company in India uses 1view to manage mystery shopping operations for a restaurant chain to evaluate the overall dining experience and operational efficiencies at its restaurants in order to identify gaps with respect to consumer experience. The mystery shops are designed to assess the following key service parameters:

Read More [fa icon="long-arrow-right"]