Case Studies

Seller Satisfaction Surveys for An E-Commerce Marketplace

Flipkart, one of the major players in Indian E-commerce market, wanted to understand the experience of its sellers on a grass-root level by conducting a competition benchmarking.The evaluation parameters involved:

  • Marketplace portal & Its features
  • Marketplace seller support
  • Cost of doing business
  • Communication & training from marketplace
  • Seller satisfaction & their recommendation
  • NPS across different tiers of sellers
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Mystery Shopping for a Realty Developer

Sushma Group is a dynamic and rapidly growing Real Estate developer in Punjab. The company focuses on delivering highest standards of quality & transparency in all their projects. To ensure that the same values are reciprocated by their sales staff, they wanted to conduct Mystery Shopping at their site offices.

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In shop & Outdoor Branding for Ariston Thermo

Ariston Thermo operates in three different sectors with leading brands and an extensive range of products and services. Objective of this activity was to cover 450 outlets with different categories. Customized branding basis category & measurement of outlets was required. Lets understand the approach & outcome.

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Retailer Loyalty Program for Bathroom Product Stores

The main objective from the client was to develop and nurture the trade network of a newly launched brand with independent distribution hierarchy. To do that, the approach was to create a platform to engage with Bathroom products retailers and incentivize them on the business they are generating for the client. The major technological intervention required was to have a sales data collection system with an approval workflow. To realize this objective, we conceptualized and executed a loyalty program to effectively engage client’s 1000+ Retailers across the country

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Mystery Shopping for a Luxury Watch Brand

Tag Heuer wanted to build customer’s trust by offering uniform prices across all outlets.  To ensure this hygiene, mystery shopping was conducted to analyze the Market Operating Price (MOP) and discounting patterns. The other parameters which were evaluated were staff interaction, product knowledge and showroom hygiene.

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