Case Studies

A Fashion Retailer Appoints Channelplay as Mystery Shopping Agency

Citistyle, well known for its value fashion stores, wanted to understand the gap between the Standard Operating Procedures (SOPs) and the actual Customer Experience.

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Deployment of Non Lit Flex Boards for Paytm Payments Bank

With the successful deployment of Flange for Paytm payments bank, Channelplay was further contacted by Paytm Bank for the production and deployment of Non Lit Flex Boards at 12000 plus outlets. These outlets are...

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Fabricator Loyalty Program for a Steel Company

The main objective from the client was to start engaging with and incentivising fabricators and contractors on purchase of steel of the brand. To do that, the approach was to create a platform to engage with...

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Mosaic Appoints Channelplay as Digital Signage Partner for Retail

The Mosaic company is the world’s leading producer and marketer of crop nutrition. They have partnered with Channelplay to design manufacture and install "Digital Floor standing Units (FSUs)” at 100 distributor's...

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Field Force Automation for an Importer of Leading Beauty Product Brand

One of the leading importers of major international salon and beauty care product brands was looking for a Field Force Automation solution for its entire sales hierarchy that includes Beauty Advisors, Sales...

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Flipkart Signs up Channelplay as their Market Research Agency

Flipkart being a major player in Indian E-commerce market, wanted to conduct a competition benchmarking to understand the seller support on below mentioned parameters:

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Xiaomi Appoints Channelplay as their Mystery Shopping Agency

Xiaomi, one of the well-known mobile brands having leading foothold in major markets of the world, wanted to understand the gap between the defined set of Standard Operating Procedures (SOPs) and the actual Customer...

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Influencer Loyalty Program for a Sanitaryware brand

The main objective from the client was to start engaging with and incentivising construction contractors on purchase of sanitaryware products of the brand. To do that, the approach was to create a platform to engage...

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Lighting Automation Brand hires Channelplay as Market Research Agency

Keus Automation, a startup into home automation lighting, wanted to conduct a supply side research to understand the current market scenario & industry offerings. The research covered the following supply side...

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No.1 Smartphone Brand Appoints Channelplay as Mystery Shopping Agency

Xiaomi, one of the well-known mobile brands having leading foothold in major markets of the world, wanted to understand the gap between the defined set of Standard Operating Procedures (SOPs) and the actual Customer...

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