With the commencement of Digital India campaign in 2015, if there is one industry that has taken center stage in India, it is e-commerce. Online marketplaces are changing the way India shops. E-commerce in our country...
Objective
Client has a pool of ISD/promoters who need to be trained regularly on products and various aspects of selling. They also have a pool of trainers whose job is to provide the trainings to these people. They...
Objective
The client was looking for a one stop solution for hassle free execution of their trainings and expected an efficient MIS system along with a skilled project management team to support them. Channelplay, with...
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Client was coming up with their new device, which would be one of its kind packed with all the latest features at an amazingly affordable price. They were looking for a partner who could help them with the...
Objective
The client, an e-commerce giant, partnered with Channelplay to identify and train freelancers across the country so that they could provide support to sellers for registering on client’s e-commerce platform....
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Client had come up with the concept of gift cards for digital entertainment and wanted a partner who could quickly tie-up with key retail chains and train their promoters and cahiers on the selling process and...
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The client used to run a lengthy classroom training program for the induction of new employees which was taxing not only for the participants but also for the trainers. It also involved high costs and due to...
Objective
The client had more than 50 people deployed at their various stores who were responsible for delivering a delightful customer experience. They were to interact with the customer who walked into the store with...
Objective
The client had 150+ field sales executives who were primarily trained face to face for any new product launch. This method of communicating new product information to the field team was at times ineffective...
Objective:
To accelerate the popularity and customer awareness about its mobile Operating System (OS), the client wanted to impart detailed product knowledge to the sales promoters via in-store sales training.
The...
One of the buzz words in today’s technology world is Artificial Intelligence which enables machines to think and act without any human intervention. One of the most effective way of achieving this is through Machine Le...
Covid-19 pandemics is definitely one of the biggest crises that humanity has faced in decades. It has impacted almost all the human being on the earth, either directly or indirectly. The massiveness of the economic imp...
We all are going through a very difficult and unfortunate time due the unprecedented impact of Covid -19. I am sure, the impact it will leave at an overall level will be much more than one can fathom. At the same time, economy is also under tremen...
In the context of an online only brand, customer experience refers to how a brand manages to engage its customer...
Every company has one common thing at its core – people, it’s real assets. These people are the company’s employees, who work in various roles to fulfil its purposes. For a company to perform well, it needs to be organized and streamlined, with pr...
Claim management is one of the important aspects of running a sales staffing program successfully. Depending on nature of the program, the number of people required to travel, and extent of travel will vary, leading to different amount of cl...
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