Case Studies

Mystery Shopping for a Luxury Watch Brand

Bvlgari, a prominent luxury watch maker, was facing price irregularities across its authorized dealers Pan India, thereby creating trust issues with consumers. To address this challenge, mystery shopping was conducted to check Market Operating prices suggested by Bvlgari and check the discounting patterns as well.

Read More [fa icon="long-arrow-right"]

Distributor Operations Audits for HMD Global

HMD Global, the sole owners of Nokia phones in India, wanted to evaluate their regional distributors (RDS). Retailers, as a practice, submit mobile phones of consumers which are eligible for replacement and then further RDS claim the replacement devices from HMD. Operations audits were conducted to assess whether RDS are compliant to the replacement process in accordance with HMD claim guidelines.

Read More [fa icon="long-arrow-right"]

Mystery Shopping for a Real Estate Developer

Mahagun Group, one of the leading real estate developers in Noida wanted to conduct mystery shopping to evaluate the sales process adherence & service quality of their project office staff. The aim was to identify and fill the gaps throughout the complete buying journey of the consumers.

Read More [fa icon="long-arrow-right"]

Mystery Shopping at Banks for an NBFC

Home Credit wanted to check scenario-based responses on operational elements in banking sector. The scenarios included day to day operations of the banks as well as the schemes launched by the government, apart from the routine aspects like staff interaction, product knowledge and objection handling.

Read More [fa icon="long-arrow-right"]

Mystery Shopping in Education Sector

Timespro is the learning center by Times of India Group which came up with the objective of revolutionizing professional education in India. It's goal is to equip students with the knowledge and specialized expertise to transform them into skilled professionals.

Timespro wanted to conduct Mystery Shopping to evaluate Learning centers' staff knowledge, counselling methodology and overall admission process against their guidelines. Following parameters were evaluated:

Read More [fa icon="long-arrow-right"]