Case Studies

Mystery Shopping for a Hospital Chain

Rainbow Hospital, an Indian Chain of Pediatric Hospitals, focuses on pediatric and maternal healthcare services. Keeping this aim in mind and to continue serving excellence in child care, women care and fertility,...

Read More

Mystery Shopping for a Leading Apparel Brand

Blackberrys wanted to conduct Mystery Shopping in order to drive superior customer experience across all its outlets & drive action, wherever required. They wanted to provide superior service quality, store hygiene...

Read More

Mystery Shopping for a Restaurant Chain

Paradise, a brand known for making famous Hyderabadi biryani and Nizami dishes, aims to offer a relaxed and convenient dining experience to its consumers. In order to achieve this objective mystery audits were...

Read More

Mystery Shopping for a Sportswear Brand

Adidas had an objective to maintain high levels of service quality across all its outlets. The aim was to check quality of service, hygiene level and product availability across all the stores. To address this...

Read More

Mystery Shopping for a Tyre Brand

Passenger car tyre market in India is characterized by high competition intensity. With no major product differentation among prominent brands, customer experience & service becomes extremely important. With the same...

Read More

MOP Audits for a Sanitaryware Brand

Jaquar group is a leading Indian manufacturer of bath fittings and plumbing products. The objective was to ascertain how Market Operating Price (MOP) varies across Jaquar's retail network vis-à-vis competition, as...

Read More

Mystery Shopping for a Spa Chain

Elementia Wellness is one of the fastest growing beauty and wellness brands in India. They offer luxury spa and salon services through their segmented brands – Tattva, Vilasa and Unora at hotels & resorts across...

Read More

Mystery Shopping for a Playschool Chain

Bachpan is the most penetrated play schools chain with over 1000 schools Pan India. The brand follows high standards of quality & ethics and wants all its branches to religiously follow the same. In order to achieve...

Read More

Mystery Shopping at Car Showrooms

Objective

The client always strives to provide unmatched customer experience in their Showrooms as well as Service Centre. To ensure the same, they wanted to conduct experience mystery audits in order to maintain...

Read More

Mystery Shopping for a Footwear Brand

Objective

The objective was to identify competency gaps, assess deviations in SOP adherence, and measure service quality across various customer touch points with a view to design sales force training around the...

Read More