Case Studies

Training Operations Management For A Technology Multinational

Objective

Client has a pool of ISD/promoters who need to be trained regularly on products and various aspects of selling. They also have a pool of trainers whose job is to provide the trainings to these people. They were looking for a partner who could facilitate the training operations for them. The partner’s responsibility areas included entire venue management, gift management and logistics management. The participants were required to travel from Tier-2 to Tier-1 and to Metros for trainings. Their accommodation was also the responsibility of Channelplay.

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Training Operations Management For A Consumer Electronics Major

Objective

The client was looking for a one stop solution for hassle free execution of their trainings and expected an efficient MIS system along with a skilled project management team to support them. Channelplay, with years of established relationship with training venues and logistic vendors, ensured that all the trainings were conducted as per plan with deliverables as per client expectation. By out sourcing the entire training operations management to us, client could focus on their core business objective and initiative.

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Training Operations Management For A Consumer Electronics Brand

Objective

Client was coming up with their new device, which would be one of its kind packed with all the latest features at an amazingly affordable price. They were looking for a partner who could help them with the training and launch this product in 20 cities simultaneously at more than 30 locations, which was a mammoth task as it was something that Channelplay had never done before. This for sure required thorough planning for an error free execution. Each venue was to cater to almost 100 participants and gift distribution was also involved.

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E-commerce Support Specialist Training Program

Objective

The client, an e-commerce giant, partnered with Channelplay to identify and train freelancers across the country so that they could provide support to sellers for registering on client’s e-commerce platform. The processes to be covered included:

  • Seller registration
  • Seller account setup
  • Managing product listings in seller account
  • Creation of promotions and offers
  • Order management and return procedure
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In-Store Training

Objective

Client had come up with the concept of gift cards for digital entertainment and wanted a partner who could quickly tie-up with key retail chains and train their promoters and cahiers on the selling process and card activation process respectively. These sessions were to be conducted just few days before the actual launch to keep the knowledge fresh in the minds of the sales staff.

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