Modern mystery shopping platforms are designed to meet the needs of diverse client base. Every mystery shopping client is unique in its requirements from a mystery shopping software. A mystery shopping software needs to be extremely flexible to be able to accommodate all the requirements that a client may have. Hence, a mystery shopping software should have the capabilities to allow the system user to do the customizations. Following are few good to have customizations that a mystery shopping software must have:
- Profile Parameters: Every Mystery Shopping Company is different in its work flow and they may want to ask different set of questions from their mystery shoppers. So, a mystery shopping software should have a functionality through which the project users can enter customized profile specific questions. Through the profile parameters the project users should be able to create any type of question which they want to ask from the mystery shopper. This customized profile parameters functionality should give the client unlimited capability to customize their shopper profiles
- Business Units or Custom Properties: Every client will have different set of requirements in terms of custom properties or business units like some clients will have Area Manager, Regional Manager as their custom properties and other clients may have different custom properties like District, Region or Sales manager, Hence a Mystery Shopping Software should be capable to provide a feature through which different clients should be able to create different custom properties which will further help their clients to view the dashboards and reports based on different custom property wise values
- Custom Questionnaires: A mystery shopping software should provide the user with virtually infinite possibilities of arranging questions into various sections and sub-sections and assigning different scores to each question right down to individual options. A mystery shopping software should be capable of providing the user with the feature to create different type of questions. The questionnaire creation tool in a mystery shopping software should have the capability to create any type of question including the standard question types such as open ended, multiple choice, single select questions etc. The customization supported in a mystery shopping software should allow the user to do any kind of real time changes one wants to do at real time basis
- Custom Roles and Security Rights: A mystery shopping software should have the capability to provide customization based on the roles and security access to be provided to different project users. The terminology of different roles may vary from client to client hence a mystery shopping software should be capable enough to allow the customization of the roles of different users. The system should be flexible to allow customized role access to different users based on the requirement of different clients
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