Insights

How Mystery Shopping Can Ensure Delightful Customer Experience For an Online-only Brand?

In the context of an online only brand, customer experience refers to how a brand manages to engage its customers across the web. Customer experience describes a customer’s ...

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How Mystery Shopping & Audits Can help Automobile industry in retail?

Creating a distinct shopping experience that motivates customers to choose a particular dealership or service center over the competition is critical. Due to the big-ticket...

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How Mystery Shopping & Audit can help the Beauty and Wellness Industry

Beauty and wellness industry is booming now-a-days, owing to rapidly changing lifestyle, global trends and rising disposable income. This industry comprises of Salons, Spas,...

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How Mystery Shopping & Audit Can Improve Retail in Electronic Industry

Conducting regular audits at brand retail stores is essential for any business competing in the retail arena. Reporting on retail tactics that have been implemented at various...

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How Mystery Shopping & Audits Can Help Tackle Competition in Retail?

Most of the brands strive to achieve a two-tier objective of higher growth and market share. One of the inputs to achieve either or both of these is by increasing the...

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How Mystery Shopping & Audits Can Improve Retail of Sanitaryware Brand

With increasing disposable income and exposure to global tastes & trends, consumers have started spending on the bathroom space. As a result, Sanitaryware industry has...

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How Mystery Shopping & Audits Can help Education Institutes

With over 50% population below the age of 25 years, India is a promising opportunity in the education space and has seen a lot traction over the past decade. The education...

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How Mystery Shopping can help evaluate Patient Experience at Hospitals

Health is one of the most important as well as sensitive issue for any human being and a good experience around the same is extremely integral. Bad experience at a hospital not...

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Measuring Customer Service in Banking Industry using Mystery Shopping

With growing competition in Private sector Banks and NBFCs, Mystery shopping has become an essential tool to measure the service quality and degree of compliance by the Banks....

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How Mystery Shopping Can Help Identify Frauds at Hotels

Mystery shopping has always been a popular concept for hospitality businesses. While it is done majorly to evaluate consumer experience but also opens other areas of...

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Featured Case Studies