The 1Reach Customer Engagement Platform is part of an integrated solution for CRM, Campaign Management and Loyalty Programs Management. 1Reach provides a multi-channel, automated workflows based communication solution - allowing brands to connect with their customers, and get rich insights about their customers' engagement levels with the communications.
Choose from various inbuilt channels in the 1Reach application to send notifications to your customers based on their profile. Opt from Email, SMS or WhatsApp adapters to quickly configure and send detailed transaction statements, OTP, reminders or digital content to your customers and stay on top of their minds.
Create professional templates and content for each message sent to customers by picking data from relevant fields from the WYSISYG editor. Apply business rules on your custom templates from an easy to use UI to schedule notifications based on date and time or assign trigger points to automatically send messages to customers on their favorite festivals, personal commemorations or to share detailed account related transaction messages.
Data Analytics and Dashboards
Mine the data residing in your 1Reach application through in-depth reports and dashboards. Track sales activities with a bird’s eye view or drill-down into the data based on market clusters or brand wise sales utilizing charts, graphs and other numerous data visualization tools. Breakdown and analyze each transaction without boundaries as you go deeper gaining valuable insights on sales trends to better the customer engagement.
Expertise in Consulting and Delivery
We bring in a holistic understanding on how to engage your customers from their on-boarding to frequent engagement through sales activities and rewards program. With numerous implementations across industries, our experts can create a project plan and quickly configure the application in line with your requirements cutting short the delivery timelines. Accelerate the adoption rate with 1Reach application bringing in unmatched efficiency boosting your top line figures.
The fast-moving consumer goods (FMCG) segment in India is already the fourth largest sector of the Indian economy. While the last fiscal year saw a decent 11% growth in this sector, according to IBEF reports, the sector is poised to grow at 27% CAGR for next few years. What is more interesting is that the regional / small players and the rural India is going to be the two most important growth drivers for this industry. According to retail sales data of the FMCG sector provided by market researcher firm Nielsen, while the top 50 firms contributed to 60% of revenue in the calendar year 2018 with a healthy 10.6% growth, the smaller companies...
Sales Force Automation solutions, initially pioneered by a few large FMCG companies, have now caught the imagination of a large number of small and medium enterprises across industries. The adoption of Sales Force Automation (SFA) solutions is now faster than ever before. Along this journey, more and more SFA solution providers have entered the market. Sales Force Automation itself has evolved and expanded into quite a wide topic – with different use cases and many different possibilities. Accordingly, now, the large number of SFA players in the market are generally equipped with some of the many different things that an SFA solution can...
Importance of a Sales Force Automation solution in any sales organization is no longer a topic to be debated on. It is now a part of basic hygiene of the sales process across the globe. Those who are already using some SFA solution are either driving improvements in the existing software or looking out for a more capable solution. And those, who are yet to roll-out such a solution, are surely hunting for a sophisticated software that can fulfill all their needs. Whatever may be the case, a proper and detailed due diligence must be done before you finalize any vendor. While it is understandable that in SaaS model switching cost is not too...
If you are an FMCG company, chances are that you have already experimented with a sales force automation solution or are actively considering going down that route. After all, the FMCG sector has been a pioneer in adopting sales force automation solution, and consequently, the SFA players have also adapted their products to cater to most of the standard FMCG use cases and scenarios. You may also be aware that more than 50% SFA implementations fail. While there are several reasons that can be attributed to this failure, some of the more prominent ones are lack of clarity on why SFA is required, absence of a skilled program coordinator, poor...
Role Based User Access
Maintain organizational hierarchy and provide role-based security & access to each user and share specific filtered information. Customize role access in 1Reach application from a project configuration console.
Deploy the 1Reach application for customers across the world. Allow customers to choose and work in the application based on their preferred language and time zones keeping them in sync with relevant tasks and notifications.
1Reach can be accessed from any where at any point of time allowing users and customers to access information with unmatched security, scalability and mobility.
Alter the 1Reach app to include custom fields, forms, complex business criteria without the need for a specialized IT team. Let the business team themselves configure and communicate with customers from a flexible UI.