The 1Reach Customer Engagement Platform is part of an integrated solution for CRM, Campaign Management and Loyalty Programs Management. 1Reach provides a multi-channel, automated workflows based communication solution - allowing brands to connect with their customers, and get rich insights about their customers' engagement levels with the communications.
Choose from various inbuilt channels in the 1Reach application to send notifications to your customers based on their profile. Opt from Email, SMS or WhatsApp adapters to quickly configure and send detailed transaction statements, OTP, reminders or digital content to your customers and stay on top of their minds.
Create professional templates and content for each message sent to customers by picking data from relevant fields from the WYSISYG editor. Apply business rules on your custom templates from an easy to use UI to schedule notifications based on date and time or assign trigger points to automatically send messages to customers on their favorite festivals, personal commemorations or to share detailed account related transaction messages.
Data Analytics and Dashboards
Mine the data residing in your 1Reach application through in-depth reports and dashboards. Track sales activities with a bird’s eye view or drill-down into the data based on market clusters or brand wise sales utilizing charts, graphs and other numerous data visualization tools. Breakdown and analyze each transaction without boundaries as you go deeper gaining valuable insights on sales trends to better the customer engagement.
Expertise in Consulting and Delivery
We bring in a holistic understanding on how to engage your customers from their on-boarding to frequent engagement through sales activities and rewards program. With numerous implementations across industries, our experts can create a project plan and quickly configure the application in line with your requirements cutting short the delivery timelines. Accelerate the adoption rate with 1Reach application bringing in unmatched efficiency boosting your top line figures.
Innovation in technology space is a never-ending phenomenon and same stands true for Sales Force Automation solutions as well. As an organization which has already implemented an SFA solution (or as an organization which is planning to do it very soon), you would definitely want your SFA partner to keep on innovating and releasing new features which would make life simpler and easier for the SFA users, be it your field team or your management team. While there are endless possibilities of innovation in any SFA solution, something which is particularly helpful for end-users are map-based features. With the advancement of technology and...
When we talk about Distributor Management Solution, we focus mostly on processes related to order and billing. For example, how primary and secondary order placement process will be automated, how all kind of schemes can be defined in the system and applied during billing, how invoicing and payment process can be streamlined, how claim settlement can be more transparent etc. An important aspect that we often miss is how the solution can help in improving logistics operations process. For most of the industries and distributors, logistics plays a very crucial role and at the same time it is not at all simple to manage. Complications exist due...
In some of our previous blogs we spoke extensively about why Distributor Management System is crucial for managing a large-scale channel sales operations, especially for FMCG industry. While some challenges and resistance are imminent like they are in any other software implementation, in order to sustain a good business growth (or to achieve the same) and plug all the leakages in your distribution network, sooner or later you have to adopt a robust solution.
And if you already contemplating buying DMS software, probably you are facing the dilemma of ‘Whom should I go with?’. With the wave of digitization picking up globally, more and more...
In one of our earlier articles (Link) we discussed in details why a Distributor Management System is must for an Indian FMCG company irrespective of its business volume. While for a large player, an automation of distributor operations would help in cementing its position, a budding company would find it as a useful ammunition to achieve the desired growth. However, we also briefly mentioned in that article that a DMS implementation is not a very easy task and could meet with many challenges which, if not handled properly, could lead to eventual failure of the entire implementation. And we all know what it means if an IT initiative fails in...
Role Based User Access
Maintain organizational hierarchy and provide role-based security & access to each user and share specific filtered information. Customize role access in 1Reach application from a project configuration console.
Deploy the 1Reach application for customers across the world. Allow customers to choose and work in the application based on their preferred language and time zones keeping them in sync with relevant tasks and notifications.
1Reach can be accessed from any where at any point of time allowing users and customers to access information with unmatched security, scalability and mobility.
Alter the 1Reach app to include custom fields, forms, complex business criteria without the need for a specialized IT team. Let the business team themselves configure and communicate with customers from a flexible UI.