Customer Relationship Management​

Building Lasting Bonds with your Customers

The 1Channel Customer Relationship Management (CRM) platform provides the foundation for a customer-centric business approach. It streamlines your customer management, enhances communication, and provides actionable insights with the ultimate goal of driving growth and profitability.​

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Our customers

A Unified Customer View

Customers First. Always.
Smart Opportunity Management
High-velocity sales teams work on a large volume of deals, and a lot of time can be spent identifying truly valuable prospects, or a lot of time can be wasted working on deals that are unlikely to close.  Our Smart Opportunity Management feature helps to focus on deals that the sales team should work on today for the best B2B sales results.
Productivity Management​
This feature keeps track of the activity of a salesperson. It makes use of self-improvement prompts, peer comparison and managerial notifications to ensure that all salespeople deliver highly productive workdays suitable for large volume high-velocity sales cycles. This intelligent planning feature helps plan an effective workday and suggest useful activities to fill up any unplanned downtime.  
Workflow Automations​
Sales processes mandate that overhead time for backend processes such as quote generation, approvals and invoice creation etc., must be minimised. 1Channel CRM platform's workflow management, ERP integration and automated communication features ensure that all overhead processes work seamlessly and help increase velocity, rather than be a bottleneck.
Assisted Repeat Sales​
Teams often have a dual responsibility of finding new customers and generating repeat sales from existing customers. This creates an attention trade-off, which is best optimised by an Assisted Repeat Sales feature. The machine learning algorithms identifies which customers are appropriate for a repeat sale at any given time, and help salespeople focus on those, rather than on the entire set of existing customers.  
digital signage inside a retail store
polycab new store rollout 3D design
man deploying point of sales material in a retail store
man deploying point of sales material in a retail store

Features of 1Channel CRM Platform​

Contact Management​
Centralised database for storing and organising customer information, including contact details, communication history, and preferences.
Lead and Sales Management
Optimised tools for capturing, tracking, and nurturing leads throughout the sales process, from initial contact to conversion.  
Workflow Automation
Streamline repetitive tasks, reducing manual effort and increasing operational efficiency. This allows teams to focus more on strategic activities and enhances overall productivity.
Customer Service and Support
Ticketing system for managing customer inquiries, complaints, and support requests are integrated with tools for tracking resolution times and customer satisfaction.  
digital signage inside a retail store
polycab new store rollout 3D design
man deploying point of sales material in a retail store
man deploying point of sales material in a retail store
Analytics and Reporting
Dashboards and reports that provide insights into customer behavior, sales performance, and marketing effectiveness, thus enabling data-driven decision-making.
Easy Mobile Access
Mobile apps and responsive web interfaces that allow users to access CRM features and data on-the-go, ensuring flexibility and productivity.
Customisation Options
Flexibility to customise the CRM to fit specific business needs, including workflow automation, data fields, and user permissions.  
Security Features
Robust security measures to protect sensitive customer data, including user authentication, data encryption, and access controls.  
digital signage inside a retail store
polycab new store rollout 3D design
man deploying point of sales material in a retail store
man deploying point of sales material in a retail store

1Channel CRM Solution Tailored for your Industry​

Retail

Streamline customer data management, enhance personalised shopping experiences, and drive loyalty through targeted promotions and engagement.

Hospitality

Optimise guest interactions, improve service delivery, and boost guest satisfaction through personalised experiences and proactive communication.

Healthcare

Centralise patient information, streamline appointment scheduling, and enhance patient engagement for improved care coordination and outcomes.

Real Estate

Facilitate lead management, automate follow-up processes, and utilise insights into client preferences to drive property sales and client satisfaction.  

Finance

Enable personalised financial advice, automate client communication, and streamline compliance processes for enhanced client relationships and retention.

Education

Streamline student enrollment, facilitate communication between educators and parents, and track student progress for personalised learning experiences.  

Automotive

Manage customer inquiries, automate service reminders, and track vehicle purchase history to enhance customer satisfaction and loyalty in the automotive industry.

Technology

Centralise customer feedback, streamline product development processes, and facilitate upselling opportunities for technology companies seeking to innovate and grow.  

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Frequently Asked Questions

What is a customer relationship management (CRM) platform?

What are the benefits of using a CRM platform?

How do I choose the right CRM platform for my business?

Success Stories

Retail Fitout for SONOS in 45 Days
40% Increase in Sales for JIPL
Improved Retail Loyalty for TECNO