As HTC was aggressively penetrating in UAE market by launching different new models, they were in dire need of a centralized solution to get a real-time visibility of what’s happening at the retail outlets in different emirates and different retail chains such as Lulu, Emax, Carrefour etc. In order to achieve the desired growth, it was particularly important for them to track promoter discipline, daily sales and out-of-stock SKUs. And most importantly they were looking for a highly interactive dashboard and daily email based automated reports which will enable them to take quick actions.

The key objectives of this project was to execute the indoor branding of new visual changeover to the Mumbai branch of Abu Dhabi Commercial Bank along with the banking personal/customer awareness about the new service benefits and its launch.

GetSavvy, a leading mystery shopping agency in Jamaica famous in assisting their clients in redefining customer experience with their organizations wanted to streamline the process of mystery shopping in their organization. They were looking for a Mystery Shopping Software which will help them to move out of the manual tasks and automate the processes related to the mystery shopping and help them to assess the following key service parameters: 

The key objectives of this project was to deploy the POP material of new banking scheme, services, offer communication & benefits to different locations across India in Canara HSBC Oriental Bank of Commerce ATM/Branch locations.

Methodology:

• Sourcing of the VM team across different geographies in India
• Branch enrolment and mapping with online tracking system for real time data capturing

Elementia Wellness is one of the fastest growing beauty and wellness brands in India. They offer luxury spa and salon services through their segmented brands – Tattva, Vilasa and Unora at hotels & resorts across India. They aim to be the world leader in terms of service quality and customer satisfaction. Keeping this in perspective, client conducted mystery audits to understand the customer experience and key process adherence at their various outlets.