- Shopping App
- Audit Proof Navigator
- Custom Questionnaires
- Shopper Navigation Assistance
- Multimedia Proof collection
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Monitor ongoing projects in your portal on a single screen, effectively track deadlines, view count of shops in different stages of the project execution timeline to plan accordingly. Appraise management and client of project progress through automatically generated MIS reports. Execute difficult locations with suggested shoppers intelligently picked by matching profile and location specifics with the project requirements. Track multiple projects simultaneously through dedicated reports automatically consolidating data generated across clients.
Intelligent system checks ensure that a shopper has gone through the training material and is certified even before they apply for a shop. Flexibility to link multiple certifications to a single audit and vice versa. Support for LMS so you can simply upload courses you think are important for shoppers to take and monitor their progress via LMS dashboards. Once cleared for performing a particular audit, the shoppers can continue to do audits of the same project unless you decide to change the certification as per your extended requirements.
Applying for opportunities and reporting is now a breeze with an intelligent shopper portal designed from scratch to enhance user experience. Intuitive user interface makes applying for opportunities feel like a joy rather than a choice. Shoppers are kept notified of events like shop assignment or a report being accepted so they are always up to date on the status of the shops they applied or worked for.
Best-in-class BI tool integration ensures quick deployment of customized and interactive dashboards for you to get complete insight of your operations and decide on the action items. Custom parameters ascertain synchronization with your client’s business terminology and complete flexibility in terms of data slicing. Deep dive into specifics with Excel reports to provide store level insights & deliver true value by helping your clients make data backed decisions.
The 1View mystery shopping management system comes with a rich repository of documents detailing every functionality of the Admin side of the portal. It comes in handy for quick reference and guidance in case any confusion arises while carrying out any project management activities. It is of great utility in case you have to onboard new people onto your team and they can become familiar with the system by reading from the learning center which in turn reduces your overall training time.
1View helps in payment management by providing visibility on the amount payable to the shopper. 1View also ensures 100% transparency by displaying the same amount to the shopper also, removing any doubts which may arise with the shopper. This information percolates to project management where the concerned manager is able to track individual shopper liabilities and consolidate that information to project expenses of the program and take any measures if required.
1View shopper profiles are integrated with admin dashboard which helps in quickly reaching out to the relevant shoppers. The dynamic profiles can be altered anytime and additional parameters can be added to gather more information. Also, shopper profiles intelligently impact the opportunities a shopper can view as per the recorded preferences.
User management module allows classification of internal and external users as per role. The user then sees or has access to only those modules which are defined as per the security group in which he or she falls. This enables hierarchical view of audit locations and results according to specific business units of your clientele.
Ease of usability of the mystery shopping software is as important as the aesthetic appeal of the Mystery Shopping Software. Making a good impression amongst a mystery shopper is critical for the mystery shopping software as it should be easy to use and navigate as well as it need to look aesthetically appealing. Most of the mystery shopping platforms tend to ignore this aspect of their software and try to inculcate multiple features in their software. The mystery shopping software should be easy to use and easy to understand for a layman. The Mystery Shopper Software provider should focus on keeping it simple rather than making complex...
The Mystery Shopping Software should help the organizations to fully automate their mystery shopping operations and end to end streamlining of their back-end operations. The selection of the mystery shopping software provider is dependent on several factors, out of which the services offered by a Mystery Shopping Software provider is one of the critical parameters. If a Mystery Shopping Software has lot of advanced features but the after sales service of that software provider are not good then all the advanced features of that software are of no use. For the selection of a mystery shopping software provider the companies rely on the...
Planograms are visual representation of a store’s products and services – designed to help retailers ensure that the right merchandise is consistently on display, and that inventory is controlled at a level that guarantees that the right number of products are on each shelf. The goal of the companies is to have the right product, in the right place, in the right quantity, at the right price and at the right time. Additionally, planograms help in creating a uniform store appearance – vital for retailers operating from multiple locations.
An effective planogram will promote the products with higher margins and maximize the sales potential of...
Retail audits are a way for business not only to increase compliance with visual, corporate, and safety standards, but also to keep a tight grip on issues that might hurt the bottom-line, such as out-of-stocks.
However, traditionally retail audits process was quite inefficient and cumbersome, since they involve paperwork and data transcription. Retail audit software allows field reps and store personnel to perform audits on personal or shared smartphones and tablets. With retail audit software, executives can plan audits to gain insight into all aspects of their business, as well as schedule them at the appropriate intervals.
Today one can...
Mystery shopper programs are an excellent way to measure various parameters like frontline staff performance, monitor ongoing projects, track deadlines, recognize stellar customer service provider and uncover potential service issues. To efficiently manage the mystery shopping operations and tackle the problems related auditing operations an organization should have a mystery shopping software provider. The following are some helpful criteria a retail marketing agency should look for in a mystery shopping software while choosing a right mystery shopping software provider:
Mystery shopping companies find it difficult to monitor ongoing projects, track deadlines, appraise stakeholders about project progress and face many more problems. To manage the mystery shopping operations and to tackle these problems a mystery shopping company should have the support of a mystery shopping software. Representation of data in form of interactive dashboards and reports could help these mystery shopping companies to gain complete insights on their operations. A mystery shopping software should be capable enough to help mystery shopping companies for end to end management of audit program enabling real time data collection,...
Modern mystery shopping platforms are designed to meet the needs of diverse client base. Every mystery shopping client is unique in its requirements from a mystery shopping software. A mystery shopping software needs to be extremely flexible to be able to accommodate all the requirements that a client may have. Hence, a mystery shopping software should have the capabilities to allow the system user to do the customizations. Following are few good to have customizations that a mystery shopping software must have:
A mystery shopping software should be designed to cater to a global audience, taking into account compatibility to meet the needs of a geographically diverse client base. A world class mystery shopping software should have the features like multilingual functionality, dedicated support staff, online documentation & training documents, state of the art security and many more. Few of these mentioned features help in separating out the best mystery shopping software from the rest of the software. World ready mystery shopping software should have the following capabilities:
Any mystery shopping firm relies on freelancers to do the groundwork who have typically registered on a portal and log in to see if any relevant shops are available or not. These freelancers are never at the direct control of the firm and work as per their own availability, bandwidth and preferences. It is paramount that these freelancers are continuously engaged and communicated the latest updates regarding mystery shopping and the organization.
For an organization engaging in a mystery shopping activity the real action starts once the reports start pouring in after the shoppers have conducted their assessments. Mystery shoppers with adequate training, expertise and experience tend to uncover flaws and malpractices which would not be noticed by an untrained eye.
Now the concerned organization has the responsibility of acting on the findings and correcting the flaws highlighted in the reports.
This can be achieved in two ways:
1 – The organization uses their capabilities to highlight the shortcomings to their store partners and track the progress
2 – The mystery shopping software...
‘First impression is the last impression’. The adage is as true for a website as it is for a human being. Whenever a visitor chances upon your site, it is the aesthetics of the website which create a first impression in the visitors mind cementing perception of site credibility and usability often within the first 3 seconds.
Making a good impression is specially critical for a mystery shopping software as it needs to look aesthetically appealing as well be perceived easy to use and navigate. Most mystery shopping platforms tend to ignore this aspect of their software and lay emphasis on just their usability spheres, which leads to portals...
Every mystery shopping client is unique in its requirements from a mystery shopping software. The parameters and variables revolving around each operation also come in permutations and combinations of varying degrees.
The mystery shopping software needs to be extremely flexible to be able to accommodate any and all of the requirements that a client may have.
The first step in this direction is to create by default as many question types in the questionnaire creation tool as possible so they can be directly used when the questionnaire is being created. These include standard question types such as open ended, multiple choice, single select...
Every mystery audit is conducted with a purpose of assessment of some parameters intrinsic to that client. Since every client has different set of standard operating processes it is very easy for the shopper to mix up parameters and scenarios if proper training is not provided.
On the other end it is also a matter of concern for the mystery shopper providing firm to select the proper shopper for the job and making sure that the individual is properly trained.
It is here that an Learning Management System come to rescue. Before any mystery shopper can apply for an opportunity, he/ she can be asked to go through a training document which...
Inventory Audit refers to the physical verification of the inventory. At times, it may also include valuation of the inventory depending on the term of reference. The inventory audit process mainly involves the counting of physical inventory in the specified premises and verifying the same with computed inventory maintained by the company. Apart from providing inventory related information to the store owner it also involves capturing the bar codes of different stock units. Stock Audit is one of the most important activity of the overall exercise of audit in any organization. It is of great importance to two set of people in an organization...
Conducting mystery shopping means that there will always be incoming data in the form of responses, text and multimedia. Since most of the software’s are hosted on a central server and based on SaaS model, it is critical to have the best data management practices in place so there is minimal or no delay in fetching and presenting data and reports to project managers and clients.
Let’s understand a bit more about SaaS and why we need to manage data for a better experience.
“SaaS is a software licensing and delivery model in which software is licensed on a subscription basis and centrally hosted. It is sometimes referred to as “on-demand...
In mystery audits, going through the requirements, scenarios and the mandatory proofs that need to be collected in an audit is quite a task in itself, add to it the pressure of remembering it all and reproducing it in real life. As a mystery shopper they are already conscious to their surroundings, on top of that if they happen to meddle up their scenarios and miss capturing some mandatory proofs, they might have the report returned back to them, worst case scenario, their report gets rejected and they are not paid for their efforts. The mystery shopping management software should be capable enough to handle such scenarios and provide an...
Retail scenarios have evolved into many formats and types and representing data meaningfully for each of them has become a challenge. A dashboard is as useful as the data it displays and if it able to do so meaningfully. Below listed are 5 characteristics a productive mystery shopping dashboard should possess.
Dashboards are important for the clients as they help them to gain complete insight on their operations and decide on the action items. A complicating factor is that most dashboards have multiple audiences. In fact, delivering the same dashboard across an entire organization has a potential benefit of getting...
A good mystery shopping app is a very crucial weapon in the arsenal of any mystery shopper worth his or her salt. They use and rely on the app for capturing mandatory proofs and reporting. It becomes very essential that the app also supports the users with its features and capabilities. Here we have listed some features which are must haves for any modern mystery shopping app.
An audit conducting app should be able to track the shopper in order to verify whether the audit was genuinely conducted at the audit location or not. The app should have a feature to capture the GPS for every response made by the shopper. This will help...
Mystery shopping companies find it difficult to monitor ongoing projects, track deadlines, appraise the stakeholders about the project progress, find suitable person for the job and face many more problems. To manage the mystery shopping operations and to tackle these problems a mystery shopping company should have a mystery shopping management software. A mystery shopping management software helps the organizations to manage and monitor their mystery shopping operations, for end to end management of audit programs enabling real time data collection, analysis & presentation of findings.
Mystery shopping organizations...
Software as a Service
Carry out your operations through the web browser ruling out requirement for any additional software installation. As the product is hosted in cloud environment, it ensures instant deployment and quick scalability. Centrally hosted application enables accelarated feature delivery regulary executed updates.
State of the art shopper mobile app features geo tagging, time stamping & offline access. Intuitive user interface makes reporting fluid and hassle free. Announce your opportunities, publish Quality Check results and payment status. Reach shoppers instantly through push notifications on their mobile device.
Developed by an organization having the first hand experience of driving audit programmes for various multinational brands. 1View is a world class technology solution designed to cater the needs of mystery shopping organizations across Asia, Africa, Australia, Europe & the Americas.
State of the Art Security
We believe in continuous improvement of our data security to keep up with the latest threats and vulnerabilities. 1View has been built to clear the requirements of some of the most watchful companies of the world when it comes to data security.