Case Studies

A Fashion Retailer Appoints Channelplay as their Mystery Shopping Agency

Citistyle, well known for its value fashion stores, wanted to understand the gap between the Standard Operating Procedures (SOPs) and the actual Customer Experience.

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Xiaomi Appoints Channelplay as their Mystery Shopping Agency

Xiaomi, one of the well-known mobile brands having leading foothold in major markets of the world, wanted to understand the gap between the defined set of Standard Operating Procedures (SOPs) and the actual Customer Experience along with Market Operating Price check across preferred partner network.

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India No.1 Smartphone Brand Appoints Channelplay as their Mystery Shopping Agency

Xiaomi, one of the well-known mobile brands having leading foothold in major markets of the world, wanted to understand the gap between the defined set of Standard Operating Procedures (SOPs) and the actual Customer Experience along with Market Operating Price check across preferred partner network.

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World’s leading bank appoints Channelplay as their Mystery Shopping agency

HSBC Bank, one of the world’s largest banking and financial services organization wanted to evaluate its Retail and Wealth Management Channel by measuring service quality and degree of compliance. In order to gauge the customer experience, Channelplay conducted Mystery audits at various locations pan India.

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India's No. 1 Smartphone Brand Appoints Channelplay as their Retail Audit Agency

Xiaomi, the number 1 smartphone brand of India, wanted to evaluate and analyze the adherence towards retail processes & standards defined by the brand across its retail network Pan India. In order to address this, Channelplay conducted visibility audits at their stores Pan India.

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