Case Studies

Premium Lifestyle Brand Appoints Channelplay as their Mystery Shopping Agency

Shaze is a premium lifestyle brand dedicated to provide elite creations to its customers. The client intended to conduct mystery shopping to evaluate the overall customer experience.


The approach adopted to successfully deliver the scope of work was as under:

  • Utilizing premium auditors who can pose as genuine customers since the category is a high value purchase
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Mystery Shopping for a Contact Lens Brand

Johnson & Johnson, one the largest pharmaceutical and consumer packaged goods manufacturing company, wanted to conduct mystery shopping for their contact lenses brand Acuvue. The company’s objective was to be the first and most recommended brand by the ophthalmologists & optical stores, when it came to the use of eye lenses.

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Mystery Shopping for a Value Fashion Retail Brand

1India Family Mart, one of the well penetrated value fashion retail brands, wanted to conduct mystery shopping to maintain standard service quality across all its retail outlets. The client wanted to ensure complete uniformity in terms of products, hygiene and service in all stores.

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Mystery Shopping for a Realty Developer

Sushma Group is a dynamic and rapidly growing Real Estate developer in Punjab. The company focuses on delivering highest standards of quality & transparency in all their projects. To ensure that the same values are reciprocated by their sales staff, they wanted to conduct Mystery Shopping at their site offices.

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Mystery Shopping for a Luxury Watch Brand

Tag Heuer wanted to build customer’s trust by offering uniform prices across all outlets.  To ensure this hygiene, mystery shopping was conducted to analyze the Market Operating Price (MOP) and discounting patterns. The other parameters which were evaluated were staff interaction, product knowledge and showroom hygiene.

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